GOLD HUB INC. TERMS OF SALE
2. Bullion Market Price and Availability Change Constantly 5
4.2 Confirming a Price for a Customer Sale Transaction of Precious Metal 7
4.3 Scrap Metal Transactions 7
4.3.1 Sending Scrap Metal to GOLD HUB 7
4.3.3Confirming a Price for Scrap Metal Transactions 9
7. Order Confirmation and Invoice 11
8. Record of Order and Related Information 11
9. Buy-Back Policy (Voluntary Liquidation) 11
10 Involuntary Liquidation Policy 12
Right to Refuse Service to Anyone 15
Right to Correct Errors in Orders 15
Right to Require Payment by Bank Wire Transfer 15
Right to Change Terms and Conditions of Sale 15
Right to Accept or Reject Any Late or Defective Payment(s) 15
14.1 Electronic Order Entry Risk Disclosure and Disclaimer 16
14.3Possible System Failure 17
15.1 Customer Sale Transactions and Scrap Metal Transactions 19
15.2 Materials Sent Different from Those for Which Prices were Confirmed 19
16.1Changes to Delivery Address 19
16.2 Shipping and Insurance Fees 20
16.5 Handling Fees for Testing Scrap Metal 21
16.8 Melt Loss of Scrap Metal 21
18. Privacy and Confidentiality 22
GOLD HUB INC
The GOLDHUBINC.COM website and its associated services and content (collectively “Website”) is owned and operated by Gold Hub Inc (“Gold Hub Inc,” “our,” “we” or “us”). By using, placing an order for products, or selling products through the Website, you agree to the terms and conditions set forth below in this Terms of Use Agreement (is “Agreement”). This Agreement is made by and between Gold Hub Inc and you, personally and, if applicable, on behalf of the entity for whom you are using the Website (“you” or “your”). This Agreement governs your use of the Website and the products and services we offer on the Website, including making purchases from Gold Hub Inc, making sales to Gold Hub Inc, and placing orders with Gold Hub Inc. If you do not agree with the terms and conditions of this Agreement, you are expressly prohibited from using the Website and must discontinue your use immediately.
This agreement applies to all orders, purchases, and sales, whether made via the website, by telephone, or otherwise. By using the website, you represent and warrant, without limitation, that you have read, understood, and agree to the terms of this agreement. If you do not understand or do not agree to be bound by and comply with the terms of this agreement and any other supplemental terms, disclosures, and disclaimers, you must immediately leave the website. Gold hub Inc strongly encourages you to print a copy for future reference.
We reserve the right to make changes to this agreement at any time and you agree that we may change the terms at any time. You agree further that we may make changes to the website at any time in our sole discretion, for any reason or no reason and without prior notice to you. You agree that if you continue to use the website after we have posted a change to this agreement, then you are bound by the most recent version of this agreement.
By purchasing from, making sales to or ordering from Gold Hub Inc, whether by telephone, through the Website or otherwise, you are subject to all terms, policies, rules, restrictions, obligations, representations, and warranties, with which you hereby agree to comply.
Because this Agreement contains legal obligations, please read them carefully.
By placing your order with us you are agreeing to the following terms and conditions.
IN CONSIDERATION of the obligations herein expressed and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:
1. Definitions
"applicable law" means the statutes, rules, regulations, and any other law in certain jurisdiction.
“Agreement” or “Terms and Conditions” shall mean these terms and conditions that shall govern the relationship between Gold Hub Inc. and the Customer, and those which may be amended or incorporated from time to time, without notice.
"business days" means the normal workdays Monday through Friday inclusive, and does not include Saturdays, Sundays, and federal statutory holidays.
"carrier" means the relevant company delivering your order(s). The carrier may be FedEx, UPS, or such other carrier as may be used by us from time to time.
“clearing time” means the time period from when your payment in full is received by us and when such payment can be verified
"credit card information" means the credit card number, expiry date, CSV and the name on the relevant credit card supplied by you.
“Customer” shall mean a customer who enters into a transaction with Gold Hub for the purchase or sale of Precious Metal Bullion, Gold Hub Pool or Scrap Metal and is in compliance with these Terms and Conditions between the Customer and Gold Hub.
“Customer Purchase Transaction” shall mean any sale operation whereby Gold Hub sells Precious Metal Bullion, Precious Metal Products or Gold Hub Pool to its Customer.
"Customer Sale Transaction” shall mean any sale operation whereby Gold Hub purchases Precious Metal Bullion, Precious Metal Products or Gold Hub Pool from its Customer.
"market value" means the value of a certain bullion product as determined by the trading of same on certain markets and as acceptable to us under our sole discretion at a time and date.
"method of payment" means those methods we make available to you to pay us for your order, as may subject to certain terms and conditions and may be changed at our sole discretion from time to time.
"NSF" means Non-Sufficient Funds and occurs when payments are made to us without adequate funds in the account which the instrument is drawing on.
"order" means your verbal or electronic request to us for a certain quantity of a certain bullion product for a certain price at a time and date as agreed to by us in our sole discretion.
“Precious Metal(s)” shall mean and refer to fine gold, silver, platinum, palladium, and rhodium or other such metals as may be amended from time to time.
“Precious Metal Bullion” shall mean and refer to Precious Metals in the form of bars or coins.
“Precious Metal Products” shall mean and refer to products in various forms which contain gold, silver, platinum or palladium or other such metals as may be amended from time to time
"liquidation" means the conversion of your bullion product(s) to cash and is undertaken by us in the event of a voluntary liquidation (Buy-Back) or an involuntary liquidation of your order.
"market loss" occurs when the market price at the time of liquidation is lower than the original purchase price and is calculated by the difference in market values.
"returned payment" refers to payments retracted after having been submitted to us. This can include, but is not limited to, cancelling, cheques, bill payments and credit card payments.
"seller" shall be Gold Hub Inc, its members, directors, officers, employees, agents, heirs or assigns (hereinafter "we", "us" or "our") that are duly authorized to deal in bullion and other precious metal products.
Scrap Metal” shall mean material containing gold, silver, platinum or palladium or other such metals as may be amended from time to time, which is suitable for melting or refining.
“Scrap Metal Transaction” shall mean any sale operation whereby Gold Hub purchases Scrap Metal from its Customer.
It is the Customer’s responsibility to confirm that their transaction conforms to the Terms and Conditions on the products thereto.
2. Bullion Market Price and Availability Change Constantly
The parties hereto agree that the products we offer for sale are commodities traded on various markets, and that the market price and availability of such products change constantly in accordance with market forces and supply and demand. We reserve the sole and absolute discretion to set the sale and buy-back prices for all products and bullion offered by us.
3. Application
Customers wishing to purchase from or sell to GOLD HUB must have an account with Gold Hub Inc.
3.1 Account Opening
Depending on the type of account to be opened, individuals, business entities or trusts can create an account with Gold Hub online, or in person. Additional information regarding the application forms to be completed and the documentation requirements for each type of account can be found on Gold Hub’s website.
Failure to provide all required documentation may delay the opening of the Gold Hub account. Upon receipt and formal acceptance of the completed application form and copies of the required documentation, Gold Hub will send a confirmation to the Customer as to whether the application has been approved or rejected. Once the application is approved, Gold Hub will open an account and inform the Customer of their account details.
The Customer acknowledges that Gold Hub relies on the veracity of all information provided by the Customer when processing any application. By agreeing to these Terms and Conditions, the Customer warrants that all information provided is true and accurate.
3.2 Multiple Accounts
Unless approved in advance by Gold Hub, only one account may be created per Customer. Gold Hub will not accept transactions placed by a single Customer over multiple accounts, and the Customer may be held liable for any resulting market loss repayments and administrative fees
4 Transaction
4.1 Restrictions
Gold Hub may restrict the purchase or sale of Precious Metal Bullion, Precious Metal Products or Scrap Metal, whether online or by telephone. Gold Hub reserves the right to unilaterally amend restrictions or implement new restrictions without notice at any time.
4.2 Confirming a Price for a Customer Sale Transaction of Precious Metal
A price is confirmed at the time a Customer Sale Transaction is submitted (online or by telephone). Should a Customer chooses to send Precious Metal to Gold Hub along with a packing slip without confirming a price, their transaction will be completed at the market price once the package is received and processed.
Should a Customer cancel a Customer Sale Transaction after it has been submitted, the Customer may be liable for market loss repayments and administrative fees, in accordance with the terms of this agreement.
For Customer Sale Transactions where the Customer has chosen to confirm a price prior to sending Gold Hub the Precious Metal Bullion, Gold Hub guarantees the confirmed price on the packing slip created only when the Customer package is postmarked within one (1) Business Day of the date the order is submitted, and must be received within ten (10) Business Days.
Should the amount or type of Precious Metal received by GOLD HUB differ from what was originally submitted by the Customer, the quoted price may be revised, and any deficit amount will be treated as a cancellation. Market loss repayments and administrative fees will apply, described in the agreement. Should the Customer send other products in addition to those initially submitted, Customer will be contacted by Gold Hub to confirm a price for the additional products.
Subject to the conditions as envisaged by this agreement, the price at the time a transaction is submitted will be confirmed, regardless of market fluctuations.
4.3 Scrap Metal Transactions
Customers may send or bring their Scrap Metal to GOLD HUB to be tested, following which Customers may choose to sell said Scrap Metal to GOLD HUB
4.3.1 Sending Scrap Metal to GOLD HUB
Any Scrap Metal sent to GOLD HUB by mail for testing or for a Scrap Metal Transaction must be accompanied by a packing slip. Customers wishing to confirm a price for their Scrap Metal Transaction before sending their Scrap Metal to GOLD HUB may do so by contacting GOLD HUB by telephone Once a price is confirmed, GOLD Hub will send Customer a packing slip by email.
GOLD Hub is not responsible for the customs clearing, duties or transportation costs related to any package. All costs relating to these issues remain Customer’s sole responsibility. GOLD Hub does not provide any letters of guarantee or credit.
4.3.2 Testing Scrap Metal
Scrap Metal sent to GOLD Hub will be scratch tested using a touch stone and acid. Should it be impossible to determine the Precious Metal content of Customer’s Scrap Metal by this method, Customer will be contacted and may choose whether or not to proceed with testing using melt and/or assay services, subject to the applicable fees under this agreement.
Scrap Metal will be damaged in the process of being tested/assayed. As a result, should Customer request to Scrap Metal be returned after testing, it may not be returned in the same condition as it was received at GOLD HUB
Once Customer’s Scrap Metal has been tested, Customer will be contacted to proceed with completing the Scrap Metal Transaction. Customers having had their Scrap Metal tested by GOLD Hub may request that it be returned at any time before the transaction has been completed. Scrap Metal will be returned upon payment of relevant return shipping costs and any applicable market loss repayments and fees, as described under this agreement
GOLD Hub may reject a package once it has been tested if it is determined that the Scrap Metals sent by the Customer contains metal contaminants beyond certain acceptable limits. This Scrap Metal may be impossible to refine. In these cases, GOLD Hub will return the Scrap Metal to the Customer, at the Customer’s expense.
GOLD Hub will also reject a package once it has been tested if it is suspected that the Scrap Metal sent by the Customer is fraudulent, counterfeit or has been stolen. Market loss repayments and fees will apply, as described in this agreement.
4.3.3Confirming a Price for Scrap Metal Transactions
A settlement price is confirmed at the time a Scrap Metal Transaction is submitted by telephone. This results in a binding agreement between GOLD HUB and Customer relative to that transaction. Customers who chose to send Scrap Metal to GOLD Hub along with a packing slip without confirming a price for the Scrap Metal Transaction beforehand will be contacted by GOLD Hub once their package is received and tested in order to have their transaction completed.
For Scrap Metal Transactions where the Customer has chosen to confirm a price the transaction prior to sending GOLD Hub their Scrap Metal, GOLD Hub guarantees the price only when the Customer package is postmarked within two (2) Business Days of the date the order is submitted, when Customer provides GOLD Hub with a tracking number for the package sent within two (2) Business Days of the date the order is submitted, and when the package is received within ten (10) Business Days. Should the amount, karat weight or purity of the Scrap Metal received by GOLD Hub differ from what was submitted by Customer, the quoted price may be revised, and any deficit amount will be treated as a cancellation. Market loss repayments and administrative fees will apply, as described in the agreement.
Should a Customer cancel a Scrap Metal Transaction after a price has been confirmed, or should GOLD Hub reject a Customer package after a Scrap Metal Transaction has been submitted, the Customer may be liable for market loss repayments and administrative fees, as per the agreement
Subject to the conditions below, the price at the time a transaction is submitted will be confirmed, regardless of market fluctuations.
5. Cancellation: No Cancellations, WE BUY BACK
Placement of Order Creates Binding Legally Enforceable Agreement
We are entitled to and will rely on your verbal or electronic promise to pay us for your order. In furtherance of this, once you have placed an order with us, either over the telephone or through our website, you create a binding legally enforceable agreement to pay for your bullion product order.
Once you have placed your order, we do NOT allow any cancellations by you before you have paid in full for your order. Once you have paid for your order in full, we will happily buy-back your bullion product(s), in accordance with our buy back policy
By accepting the terms of sale, International Customers acknowledge that the customs office of the destination country may require information or documents from international customers, and may apply customs fees, import duties, taxes as well as other charges in accordance with that country's applicable tax law. Some countries may require a customs broker for import, of which would be the importer's (customer's) responsibility to hire. International Customers furthermore acknowledge that any such surcharges will be their own responsibility and not ours.
International Customers are encouraged to contact their local tax authority for more information regarding all surcharges they might be forced to incur upon taking delivery of their bullion, bullion accessories, diamonds, or jewelry.
6. Payment
You agree that you shall submit full payment within f ive (5) business days and that we shall receive full payment within eight (8) business days of placing such order by making an immediate deposit of $200 to lock in the price and the remaining amount be paid through an authorized Bank using wire service in the company’s verified account as provided on our website..
You agree that you shall submit the full payment and we receive the same within 3 business days from the time of placing the order and making the confirmation thereof. However, any failure on your part pertaining to taking any of the requisite steps would invalidate the order in the first place and would amount to be a nullity in the eyes of law.
Such payment must include the full amount owing to us, including but not limited to, payment for the bullion product(s), shipping and handling, and any transaction and/or other fees, as applicable. Should any delays or payment issues be encountered, as happens from time to time, you are required to contact our customer support to inform them of said issues to guarantee pricing but the final assent thereto would be at our discretion. Failure to notify us of payment delays could result in Order Liquidation in accordance with terms of this agreement on the subject.
All payments must be made in Canadian Dollars only. However, we reserve the right to accept payments in US Dollars, Canadian Dollars, British Pounds, Australian Dollars or Euros after consultation with subjective customers.
Upon our receipt of your payment, in full, we will hold your payment and your bullion product(s) ordered for the clearing time applicable to the method of payment(s) used by you. Once your payment has been verified and upon expiration of the relevant clearing time, your order will be released for shipment to you.
6.1 NSF/Returned Payment Statement
Customers are asked to contact our support staff should any issues arise while making payment for outstanding orders. Should payments be found to be NSF, or should we learn of a returned payment, initiated by the buyer, we will automatically add a $85.00 charge to the customer account as an administration and processing fee.
7. Order Confirmation and Invoice
Once you have placed your order, either over the telephone or electronically, we will endeavor to send you a confirmation and an invoice by email for the same before the end of next working day. Our failure to send and/or your failure to receive either or both of these email(s) does NOT invalidate or otherwise cancel your order with us; you are still required to pay for your order in accordance with terms of the agreement.
You agree to take all steps necessary, including but not limited to updating any address books and/or adjusting spam or junk-mail filters, to ensure that you can receive emails from us in a timely manner, complete with any attachments, in furtherance of this Agreement.
8. Record of Order and Related Information
You agree and consent that we may maintain the records comprising your order and related information for our purposes, including but not limited to, in order to verify the terms of such order, to aid in staff training, for audit and/or quality control purposes, in order to comply with any laws as now exist or may hereafter exist, and/or for any other reason reasonably related to our business purposes.
9. Buy-Back Policy (Voluntary Liquidation)
We are always interested in buying and selling products. Our Buy-Back policy (also called a voluntary liquidation), provides a market for your fully paid product order.
At any time after you have fully paid your product order, even before we have shipped it, you can choose to sell your product order back to us at the market rate for such buy-backs at that time. Please contact us to discuss the buy-back of your paid bullion order. The terms and conditions are applicable to our purchase of your products, and these may be amended from time to time at our discretion.
10 Involuntary Liquidation Policy
10.1 Unpaid order
Should you fail to pay for your order as per the payment section we reserve the right to liquidate your order for market value at the time of such liquidation, under our sole discretion. We are under no obligation to take any steps or to refrain from taking any steps, to or to maximize market value for your order and we take no responsibility for the same. You remain responsible for the full value of your order as agreed to at the time such order was placed by you. This responsibility includes, but is not limited to, your responsibility to pay us the difference in value , in the event that the market value of your unpaid order is less than what you agreed to pay at the time of placing your order. The credit card information provided by you under this agreement thereof will be used by us to charge you for any amounts owing to us under this head.
If the market value of your unpaid order is greater than you had promised to pay for such order, any such gains remain our property.
10.2 Multiple Orders
Where you have placed more than one order with us and have paid for one or more of the order(s) but also fail to pay for one or more of such order(s) as per the agreement any shipment of the paid order(s) may be held at our discretion until payment is fully received for all the orders and any applicable market loss. At our sole discretion, we may elect to apply the money received by us for your paid order(s) and/or the bullion product(s) comprising your paid order(s) against any payment(s) due and owing to us on account of your unpaid order(s). If, after exercise of any such election(s) by us, you still owe us any amount, we may, under our sole discretion, involuntarily liquidate any remaining bullion product(s) in the quantity required by us, acting reasonably, in order to ensure that we are paid in full for all your orders and the applicable market loss.
Where, after all your unpaid order(s) and applicable market loss are paid to us, any of your order(s) or portions thereof remain due and owing to you, you may elect to receive shipment of such order(s) or portions thereof so remaining/
The determination of any loss or gain of value on all or part of your order is calculated as the difference between the price you agreed to pay for such bullion product(s) at the time your order was agreed to by us, and the market value of same obtained by us as at the time of liquidation pursuant to this terms of the agreement.
Should you wish to reinstate your order(s) once involuntary liquidation has occurred, contact Customer Support. Your order(s) will be reinstated at original pricing, or current pricing, whichever is higher at the time of reinstatement. Reinstatement of your order(s) will waive applicable outstanding market loss.
11 Shipping
11.1 Shipment Time
Within five (5) business days from when we receive payment in full for your order (unless the clearing time applicable to your method of payment exceeds five (5) business days, or your order is subject to exceptions), we will pack your order, subject to bullion product availability. From time to time, the shipment time of your order may be delayed for reason(s), including but not limited to, reductions in our inventory as a result of increased demand for certain bullion products and/or the reduced supply available to us of the same. We will endeavor to update our website with any delays applicable to bullion product/s as may arise from time to time. When a product or order is subject to a delayed shipping time, this information will be included on our website and your order confirmation email.
If we are unable to comply with the shipment time provided to you, we will endeavor to notify you of the same as soon as reasonably possible. Upon receipt of such notice, you may elect to:
(1) accept the new shipment time provided by us, which new time shall not exceed an additional thirty (30) days; or
(2) request that we buy-back your order pursuant to in accordance with the terms of this agreement, on the subject;
If we are unable to ship your order within the new shipment time as mentioned above, then after this new time has passed, we will buy-back your order hereof and remit payment to you for the value of:
(1) the voluntary liquidation; or
(2) your payment for your order, including any shipping fees paid by you, whichever is greater.
11.2 Shipping method
We reserve the right to substitute a different shipping method other than that which you selected on your order.
11.3 Shipping options
We will insure the full value of your shipment to the canadian address provided when your order was placed. Your signature is required to receive delivery. Should you choose to redirect your order to be shipped to any other location your signature would be must. However, if you insist on not receiving the shipment personally then you agree to incur all risk and liability associated with such order.
11.4 Damaged shipments
A signature is required on each shipment, indicating that the package is received in acceptable condition. If your package shows evidence of damage, repairs, or having been opened and re-sealed, refuse to sign and refuse to accept the shipment. Instruct the carrier to return the package to the sender and contact us immediately to report the issue. Accepting and signing for a damaged package voids insurance, and any losses or damages to the product will not be covered.
11.5 Undelivered shipments
An administrative fee of $30 CAD including applicable taxes, will be charged to the customer in the event the customer's precious metal items are brought back to the Gold Hub as a result of being returned as undeliverable.
If the estimated delivery date provided by the carrier has been exceeded and you still haven't received notification, contact us first. Only the shipper can initiate a trace and resolve the issue with the carrier.
All shipment related issues must be brought forward to us within twenty-one (21) days from shipment date. This includes damaged product or shipment, late delivery, missing or incorrect items, credit or any other transaction related issue.
12. Reservations of Right
In addition to the other rights contained in this Agreement, we reserve the following rights unto ourselves, to be exercised at our sole and absolute discretion:
12.1 Right to Refuse Service to Anyone
We reserve the right to refuse service to anyone.
12.2 Right to Correct Errors in Orders
We reserve the right to correct any typographical or clerical errors or omissions in any order. We will make a good faith effort to notify you of any such corrections to your order.
12.3 Right to Cancel Any Order
We reserve the right to cancel any order at any time for any reason. If we exercise this right, we will cancel your order, including the shipment of the same, and we will notify you and refund to you all monies you may have paid to us pursuant to such order, less any costs and/or fees associated with cancelling your order, as may be applicable.
12.4 Right to Require Payment by Bank Wire Transfer
We reserve the right to require all payment by bank wire transfer. The Gold Hub wire transfer information is made available at the end of order process. This information is made available through email.
12.5 Right to Change Terms and Conditions of Sale
We reserve the right to change any terms and conditions of sale at any time without any further notice.
12.6 Right to Accept or Reject Any Late or Defective Payment(s)
We reserve the right to:
(1) accept any late or otherwise deficient payment(s) including but not limited to liquidation payment(s); and/or
(2) reject any late or otherwise deficient payment(s), including but not limited to liquidation payment(s),
at any time in our sole and absolute discretion.
(2) We hereby reserve the right to involuntarily liquidate, cancel and/or rescind any order where we are unable to obtain and/or to verify any information required by us pursuant to terms of this agreement.
12.7 Right to Hold Payment
We reserve the right to hold any payment until it is verified and cleared and/or the customer has communicated with us and submitted a valid Credit Card on all first-time or repeat orders. This is done solely in the interest of fraud prevention and all holds are removed promptly upon the completion of the above conditions.
12.8 Computation of Time Period
Unless otherwise expressly stated herein, the first day for computing any applicable time shall be the first business day following the placement of the relevant order.
If the last day of the time falls on a day other than a business day, then the last day of a time shall be the next business day thereafter.
13. Return Policy
Customer may ask to return any Precious Metal Products purchased from GOLD HUB if the Customer is unsatisfied with said products. All returns will be purchased from Customer as a Sale Transaction less any applicable market loss repayment and all the terms of this agreement on the subject will be fully applicable any applicable
14. Technical Issue
14.1 Electronic Order Entry Risk Disclosure and Disclaimer
Gold Hub specifically disclaims any liability or responsibility for orders placed via the Gold Hub online order entry system, for any losses, or direct, indirect, consequential or incidental damages, which the Customer may recognize or incur as a result of the use of the Gold Hub online order entry system. Further, Gold Hub specifically disclaims any liability for the interruption, cancellation, or other termination of the Gold Hub online order entry system.
14.2 Negligence
All orders placed through the order entry system are taken on a best efforts basis. Gold Hub shall not be responsible for errors, negligence, or inability to execute orders. Nor shall Gold Hub be responsible for any delays in the transmission, delivery, or execution of Customer's order due to breakdown or failure of transmission or communication facilities, or to any other cause or causes beyond Gold Hub’s reasonable control or anticipation.
14.3Possible System Failure
Order entry systems have been designed to provide an efficient and dependable method for entering orders. Commercial internet service providers are not 100% reliable and a failure by one or more of these providers may affect internet-based order entry. The Customer acknowledges that the order entry system is a mechanical system and as such may be subject to failure beyond the control of Gold Hub
14.4 Internet Security
Gold Hub adheres to the highest security measures to ensure Customer data is protected against theft, loss, and corruption, and against the misuse and alteration of any Customer data stored on our servers. However, when a Customer accesses their account via a public or unsecured computer terminal or if a Customer chooses to share their account username and password (“Electronic Identification Information”), Gold Hub cannot guarantee the security of account data.
Sensitive communication between the Customer and Gold Hub’s online store is always protected via encryption while in transit. However, the Customer should be aware that Gold Hub has no control over the privacy of Customer e-mail communications with us. We highly recommend that Customers not include private and sensitive information in e-mails to Gold Hub, including, but not limited to, passwords and Electronic Identification Information, etc. Gold Hub will not be held liable for any damages suffered by Customers should they transmit confidential or sensitive information to us through e-mail.
Information provided on Gold Hub website is not intended to provide legal, accounting, or tax advice, and should not be relied upon in that regard. Gold Hub is not responsible in any manner for direct, indirect, special, or consequential damages howsoever caused, arising out of the use of its website.
14.5 Indemnification
Except as otherwise expressly provided, Gold Hub shall not be liable for any loss or damage, whether direct or indirect, resulting from the transactions contemplated by these Terms and Conditions.
Gold Hub shall not be liable under any circumstances whatsoever for special, incidental, consequential, indirect or punitive losses or damages (including lost profits or lost savings), whether or not caused by the fault or neglect of Gold Hub and whether or not Gold Hub had knowledge that such losses or damages might be incurred.
The limitations and exclusions in this clause shall apply to all claims of whatsoever nature, kind, and description, whether arising from breach of contract, delay or non-delivery of services, negligence or otherwise.
14.6Force Majeure
Gold Hub shall not be liable for any failure to perform its obligations hereunder due to fire, computer viruses, network failure, computer hardware failure, explosion, flood, lightning, act of terrorism, war, rebellion, riot, sabotage, orders or requests of any government or any other authority, legislative changes, strikes, lockouts or other labor disputes, or events or circumstances beyond its reasonable control, but Gold Hub shall use commercially reasonable endeavors to minimize dangers or losses to the Customer as a consequence of such events.
14.7.7Joint Accounts
For joint accounts with Gold Hub is authorized to act on the instructions of either one of the named Customers, without further enquiry with regard to any and all transactions in any way related to the joint account and the disposition, transfer, deposit or withdrawal of any amount or of any or all of the funds or Gold Hub Pool held in the joint account. Gold Hub shall have no responsibility or obligation for further enquiry into such apparent authority and shall bear no liability and disclaims all responsibility for the consequences of any acts or omissions made in reliance upon such instructions
15.Transactions Cancelled
15.1 Customer Sale Transactions and Scrap Metal Transactions
In the event a Customer Sale Transaction or a Scrap Metal Transaction is cancelled, whether by the Customer or by GOLD HUB, market loss repayments plus shipping and administrative fees may be applicable. This fee is calculated based on whether there has been an increase in the price of Precious Metals from the time a transaction is submitted, and the price confirmed to the time a transaction is cancelled.
Customer Sale Transactions for Precious Metal Bullion or Scrap Metal Transactions will be cancelled in ten (10) Business Days, if product is not received by one of our depositories. Customer must expedite shipment of any product included in their Customer Sale Transaction or their Scrap Metal Transaction within one (1) Business Day of the date the price is confirmed.
For Customer Sale Transactions or Scrap Metal Transactions cancelled by GOLD HUB, market loss repayments, the method of calculation will be at our sole discretion.
15.2 Materials Sent Different from Those for Which Prices were Confirmed
Should the amount or product received by GOLD HUB differ from that for which prices were confirmed by Customer, any deficit amount will be treated as a cancellation buy back and the above cancellation policy will be considered in effect.
16. Fees
All the applicable fees would be in Canadian dollars. A transaction placed in any other currency will be converted based on the US Dollar exchange rate at the time the transaction is submitted.
16.1Changes to Delivery Address
An administrative fee of $50.00 or more Canadian dollar, including applicable taxes, will be charged in the event the Customer wishes to make any changes to the delivery address for the Purchase Transaction. Any request for change is subject to GOLD HUB’S approval and GOLD HUB reserves the right to refuse the Customer's request for any reason.
16.2 Shipping and Insurance Fees
Should the Customer request that GOLD Hub arrange for shipping or delivery of Precious Metal Bullion, or should the Customer request or GOLD HUB be required to return any Precious Metal Bullion or Scrap Metal back to the Customer, shipping and insurance fees may be applicable. Quotes for shipping and insurance fees will be provided during the transaction process based on the value of the shipment, the type of products being shipped, the shipping method and the shipping destination. Taxes may apply to shipping and insurance fees. For Shipments outside of Canada, standard shipping rates may not apply.
All shipments prepared by Customer for delivery to GOLD HUB must be properly packaged and labeled to accelerate processing times and ensure the safe arrival of Customer packages. Failure to properly package and label shipments sent to GOLD HUB may result in loss and damage of the items and in that eventuality the decision in respect thereof will be at sole discretion of Gold Hub.
16.3 Large Shipments
For certain large shipments, standard shipping and insurance rates may not apply. The determination which shipment falls under the large is sole discretion of our company. For large shipments, a quote for shipping and insurance fees will be provided by Gold Hub on a case by case basis.
Furthermore, GOLD Hub may recommend or require shipment via armored vehicle, which will require delivery to a business, bank, or depository service. If applicable, the Customer is responsible for all shipping and insurance costs for armored vehicle service.
For further details, please contact GOLD HUB.
16.4 Melt & Assay Fees
If a GOLD Hub representative can test Customer’s Scrap Metal with a scratch test, there will be no processing fees. However, when it is determined that a melt and/ or assay is required, GOLD Hub will contact Customer before proceeding to advise the Customer of fees and processing times.
16.5 Handling Fees for Testing Scrap Metal
In addition to applicable market loss repayments and the administrative fee. Customers who confirm a price with GOLD HUB and then decide to not sell the Scrap Metal after it has been tested, will be charged a handling fee of $100.00 Canadian dollar. Said handling fee shall also apply should Customer simply send Scrap Metal to GOLD HUB for testing without completing a Scrap Metal Transaction.
16.6 Taxes and Duties
The Customer, in agreeing to these Terms and Conditions, acknowledges that any taxes or duties, including VATs, GST, HST will be the sole responsibility of the Customer and GOLD Hub will not be held liable for any fees.
16.7 Sales Tax
All fees quoted herein and on GOLD HUB’S Online Store are exclusive of sales tax. Applicable sales tax will be added to Customer's Purchase Transaction depending on Customer's delivery address. For more information, please contact GOLD HUB
16.8 Melt Loss of Scrap Metal
Testing and refining Scrap Metal will result in a decrease in the gross weight of said materials due to the burning process in which impurities such as alloys are eliminated. A decrease in weight may also occur as gemstones, enamel or other embedded metals are separated and retained in borax. While the average loss in purely metallic material (without gemstones) is approximately 1%, this will increase if Customer’s Scrap Metal includes gemstones or other non-precious metal content. Dental Scrap Metal such as gold filings may lose up to 30% of their weight, depending on the amount of contamination present in said materials. To aid in melting of substances containing palladium or platinum, copper may need to be added to melts. In such cases, the melt loss is difficult to estimate and will vary from cases to case.
17. General
Time shall be of the essence of this Agreement.
This Agreement constitutes the entire agreement between the parties hereto and the parties acknowledge and agree that there are no covenants, representations, warranties, agreements or conditions expressed or implied, collateral or otherwise forming part of or in any way affecting or relating to this Agreement save
This Agreement shall endure to the benefit of and be binding upon the successors and assigns of each of the parties but subject to the fulfilling of all the requisite legal formalities and furnishing of all the required documents
The parties acknowledge and agree that any payment of monies required to be made hereunder shall be made in Canadian dollars.
18. Privacy and Confidentiality
Your personal information is handled, processed and stored by us in accordance with our Privacy Policy.